Frequently Asked Questions

Find answers to the most common questions about Spinobon Casino below. If your question is not covered here, our support team is always happy to help.

Registration and Accounts

How do I create an account at Spinobon Casino?

Select the registration option on our website, provide the requested personal details accurately, choose a secure password, and confirm that you accept our Terms and Conditions and Privacy Policy. You must be at least eighteen years old and legally permitted to gamble in your place of residence. Full details are available on our registration page.

Why do I need to verify my identity?

Verifying your identity, age and address is a legal and regulatory requirement designed to protect you and to prevent underage gambling, fraud and money laundering. We may ask for documents when you register, before your first withdrawal, or at other times.

Can I have more than one account?

No. Each player may hold only one account. If you open more than one account, the duplicates may be closed and any related bonuses or winnings may be forfeited.

Deposits and Withdrawals

How do I add funds to my account?

Once logged in, open the cashier or banking section, choose one of the available payment methods, enter the amount you wish to deposit, and follow the on-screen instructions. The payment methods available to you depend on your location.

How do I withdraw my winnings?

Withdrawals are requested from the same cashier or banking section. Select a withdrawal method, enter the amount, and confirm. Before your first withdrawal you may be asked to complete identity verification, and any active bonus with an outstanding wagering requirement must be dealt with in accordance with its terms.

Is there a limit on withdrawals?

Withdrawal limits may apply depending on your account, your chosen method and any promotion connected to the funds. Applicable limits are set out in our Terms and Conditions and, where relevant, in the terms of the specific promotion.

Bonuses and Promotions

Where can I see the current offers?

All active promotions, together with their values and full terms, are published on our Promotions page and inside your account. Because offers change regularly, the Promotions page is always the definitive source for what is currently available.

What is a wagering requirement?

A wagering requirement is the number of times a bonus, or a deposit and bonus, or free-spin winnings must be staked before the related funds can be withdrawn. The multiplier that applies to a given offer, and the way different games count towards it, are set out in that offer’s terms.

Why was my bonus removed?

A bonus may be removed if its validity period expired before the wagering requirement was completed, if the bonus was cancelled or forfeited, or if the promotional terms were breached.

Games, Security and Responsible Gambling

Are the games fair?

Our games use random number generators to determine outcomes, so that results cannot be predicted or manipulated. We work with reputable game providers and operate under the conditions of our licence.

Can I try games before playing for real money?

Many of our games can be played in a free demo mode using virtual credits, so you can become familiar with them before staking real funds. Demo play does not offer the opportunity to win real money.

How is my information protected?

We use technical and organisational security measures to protect your personal and financial information, and we handle your data in accordance with our Privacy Policy.

What responsible gambling tools are available?

Your account includes tools such as deposit limits, time-out periods and self-exclusion. If gambling stops being fun, we encourage you to use these tools and to contact the organisations referenced in our Responsible Gambling section. You must be eighteen or over to play. Full details are in our Glossary.